# Shipping & Delivery

## **Shipping Policy**

  

**Effective Date: July 2, 2026**  
  
**Introduction**  
  
**Last Updated: July 2, 2026**  
  
Operator: HongKong Chitu International Trading Co., Limited  
  
We offer global shipping for all our bicycles.  
1\. Order Processing Time: 1-2 business days.  
2\. Shipping Methods: Standard Express Shipping or Specialized Bike Logistics.  
3\. Delivery Time: 17-35 business days depending on the destination.  
4\. Shipping Costs: Free Shipping.  
5\. Tracking: Once your order ships, you will receive a tracking number via email to monitor your package.  
6\. Duties & Taxes: Please note that customers are responsible for any applicable local customs duties and import taxes.  
  
1\. Free Standard International Shipping: Applies only to outbound delivery of orders to eligible US, Canada, Europe, Oceania, and Southeast Asia regions listed below. No handling fee is added to the product price.  
2\. Tariff & Customs: Import duties, VAT, and local customs clearance fees are the buyer’s sole responsibility, not included in the listed product price, fully disclosed on all product pages before purchase. All cross-border tax costs are the buyer’s sole responsibility.  
3\. In-Stock Order Dispatch: In-stock items will be dispatched within 1–2 business days after payment confirmation.  
4\. Estimated delivery times are business-day estimates only, excluding unpredictable customs clearance delays, weather, and carrier disruptions. No guaranteed fixed delivery date is promised on any product listing. Estimated Total Delivery Time by Region: USA delivery: 17–25 business days; Eastern Europe delivery: 20–30 business days, subject to local customs clearance speed.  
5\. Shipping Damage Claim: Buyer must inspect package upon delivery, submit damage photos/videos within 14 calendar days after delivery to qualify for free replacement parts.  
6\. Return Shipping: Personal reason international return freight ~$300 USD, buyer responsible; quality defect return freight covered by our company.  
7\. For all pre-order bicycles (e.g., X7 Pro Carbon Road Bike, estimated dispatch date August 31, 2026) Pre-order models have a fixed estimated dispatch date displayed on each product page. If dispatch is delayed over 10 business days from the stated date, buyers hold the full right to cancel and receive a 100% refund without deductions:  
7-1) Customers can apply for full free cancellation before production starts or before official dispatch without any deduction;  
7-2) If actual dispatch is delayed more than 10 business days beyond the estimated date displayed on the product page, customers have an unconditional right to cancel the order and receive a 100% full refund without any fees;  
7-3) We will send proactive email notification at least 5 business days in advance for any foreseeable dispatch delay exceeding 3 working days.  
8\. If delivery failure is caused by buyer-side reasons (incorrect address, unreachable recipient, refusal to pay customs duty, unclaimed parcel over 15 days), will deduct full round-trip shipping fees from any refund request:  
8-1) All round-trip international shipping fees, customs detention fees, and handling charges will be deducted from the customer’s refund;  
8-2) Estimated standard international round-trip logistics cost: 300 USD, actual cost subject to carrier real-time charge;  
8-3) Reshipment service requires full pre-payment of new shipping cost before re-delivery arrangement.  
  
We maintain daily automated synchronization of website inventory, price, and dispatch time data. All out-of-stock pre-order models will be automatically marked as unavailable in the advertising.  
  
This Shipping Policy constitutes a binding agreement between you and Twitter Bikes and applies to all orders placed on twitterbikefactory.com. It outlines our delivery methods, estimated timeframes, shipping costs, and related terms for product delivery. We reserve the right to update this policy at any time, and changes will take effect immediately upon posting on our website.  
  
**Order Processing & Dispatch Time**  
  
**Order Cut-off Time**  
Orders are processed on business days (Monday to Friday, excluding public holidays). All orders placed after 17:00 PM (GMT+08:00 Hong Kong) will be processed on the next business day.  
  
**In-Stock Bicycles**  
For ready-to-ship in-stock models:  
● Minimum handling time: 1 business day  
● Maximum handling time: 2 business days  
All bicycles undergo double quality inspection before dispatch to ensure product integrity.  
  
**Built-to-Order Bicycles**  
For custom or made-to-order bicycle models:  
● Production and dispatch time: 15–25 business days  
We will clearly mark the product type and estimated dispatch window on each product detail page.  
  
**Shipping Coverage & Delivery Timeframes**  
We offer standard international shipping to the regions listed below. Total delivery time = order handling time + transit time, and estimates exclude potential customs clearance delays.  
  
**Estimated Total Delivery Time by Region**  
● United States, Canada, Mexico & Western Europe (UK, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Luxembourg, Denmark, Finland, Sweden, Switzerland): 17–25 business days.  
● Eastern Europe (Poland, Czech Republic, Romania, Hungary, Bulgaria, Croatia, Slovakia, Slovenia, Lithuania, Latvia, Estonia, Belarus, Greece): 20–30 business days.  
● Oceania & East Asia (Australia, Japan, China Taiwan, China Hong Kong, India): 20–30 business days.  
● Southeast Asia (Thailand, Vietnam, Malaysia, Philippines, Indonesia, South Korea, Myanmar): 18–28 business days.  
● Russia and others (Saudi Arabia, United Arab Emirates, Qatar, Türkiye, Israel, Lebanon, Serbia, South Africa, Kenya, Botswana, Colombia, Argentina, Paraguay, Bolivia, Panama, Ecuador, Uruguay, Azerbaijan, Uzbekistan, Kazakhstan, Bangladesh, Armenia, Mongolia): 25–35 business days.  
  
**Remote Area Notice**  
Some remote or island regions may be unavailable for standard delivery. We will verify your shipping address within 2 business days after order placement. If delivery to your address is not feasible, we will notify you promptly and offer a full refund with no additional charges. For address inquiries, please contact our support team before placing an order.  
  
**Shipping Fees**  
We provide free standard shipping for all orders delivered to the eligible regions listed above. No additional shipping fees will be charged at checkout for standard delivery.  
  
**Import Duties & Taxes**  
All product prices listed on our website do not include import duties, value-added tax (VAT), customs clearance fees, or other local taxes imposed by the destination country. These charges are the sole responsibility of the recipient and will be collected by the carrier upon delivery.  
  
If a package is returned to us due to the buyer’s refusal to pay applicable duties or taxes, the resulting round-trip shipping costs and losses shall be borne by the buyer, and will be deducted from any applicable refund.  
  
**Order Tracking**  
Once your order is dispatched, we will send a shipping confirmation email to your registered email address. This email will include a unique tracking number and carrier information.  
You may track your shipment directly on the official website of our shipping carrier, or via the third-party tracking platform 17TRACK:  
https://www.17track.net  
  
Our primary shipping partners include reputable international carriers such as DHL, UPS, YunExpress and other certified logistics providers.  
  
**Delivery & Signature Requirements**  
● A signature is required upon delivery for all orders. Our carrier will notify you in advance of scheduled delivery attempts where possible.  
● If the first delivery attempt is unsuccessful, the carrier will make at least one additional delivery attempt.  
● If delivery remains unsuccessful after multiple attempts, the carrier will leave a pickup notice at your address with instructions and a time limit for collecting your package at a local pickup point.  
  
**Failed Delivery & Unclaimed Packages**  
  
**Buyer-Responsible Delivery Failures**  
If delivery fails due to reasons attributable to the buyer, and the package is returned to our facility:  
● Applicable scenarios include: incorrect or incomplete shipping address/phone number, inaccessible delivery address, recipient refusal to accept the package, refusal to pay import duties, or failure to collect the package within the specified time limit.  
● If you request a refund, we will deduct the actual round-trip shipping costs and handling fees from your refund amount.  
● If you request reshipment, you will be required to pay the additional reshipping fee before we arrange re-delivery.  
  
**Seller-Responsible Delivery Failures**  
If delivery fails due to our error (e.g. wrong item shipped, product damage during transit caused by our packaging), we will cover all associated costs and arrange a free reshipment or issue a full refund at your option.  
  
**Unclaimed Packages**  
If a package remains unclaimed at the carrier’s pickup point for more than 15 calendar days, it will be returned to our facility or disposed of by the carrier. All resulting losses and shipping fees shall be borne by the buyer.  
  
**Pre-Order Items & Shipping Delays**  
For pre-order products, we will arrange shipment as soon as the items arrive at our warehouse. The estimated dispatch date will be clearly stated on the product page.  
  
Please note that estimated shipping timeframes are subject to potential delays caused by unforeseeable logistics issues such as customs clearance backlogs, extreme weather, or carrier operational disruptions. If a dispatch delay exceeds 10 business days from the originally estimated date, you have the right to cancel your order and receive a full refund before shipment. We will notify you via email in advance of any expected significant delays.  
  
**Changes to Shipping Address**  
It is essential to provide a complete and accurate shipping address at checkout. Once your order enters the processing or shipment stage, we are unable to modify the shipping address.  
  
If a package is returned to us due to an incomplete or incorrect address provided by you or your authorized agent, we will contact you to arrange correction and reshipment. Additional reshipping fees will apply and must be paid by the buyer.  
  
We also recommend providing a daytime contact phone number with every order, as carriers may need to reach you to coordinate delivery.  
  
**Contact Us**  
If you encounter any issues with your shipment or have questions about our shipping policy, please contact our customer support team:  
Email: support@twitterbikefactory.com  
Phone: +85246183350  
Service Hours: Monday to Friday, 9:00–18:00 (GMT+08:00)  
We will respond to all inquiries within 24 business hours.  
  
Compliance Statement: All shipping costs, tariff liability, pre-order dispatch timeline, and return freight rules are clearly posted on all product listing pages before checkout.  
  
Business Operator: HongKong Chitu International Trading Co., Limited  
Brand Manufacturer: Shenzhen First Technology Co., Ltd.  
All legal entity names, addresses, contact numbers and emails displayed on this page are fully true and verifiable. No virtual office or unregistered contact information is used on this website.  
TWITTER Bikes has no affiliation with X social media platform, as stated in the universal brand disclaimer on all website pages.

TWITTER Bikes is an independent bicycle brand owned by Shenzhen First Technology Co., Ltd. The trademarks "TWITTER Bikes" is registered exclusively for bicycles and cycling products. This website is operated by HongKong Chitu International Trading Co., Limited as an authorized distributor. We have no affiliation, partnership, sponsorship, endorsement, or business relationship with X Corp. or the X (formerly Twitter) social media platform.

---

> Source: [Official Twitter Bikes Factory Store](https://www.twitterbikefactory.com/pages/shipping-delivery)