Flexible Payments

PayPal Account

Company: Hong Kong Chitu International Trading Co., Limited
Address: Unit 7A10, 14th Floor, Wanda Commercial Building, 1A-1L Tung Choi Street, Mong Kok, Kowloon, Hong Kong
PayPal Email: paypal@twitterbikefactory.com

Common reasons for payment failure

Payment not successful? Follow these 3 steps:

Step 1: Check with your bank
Sometimes your bank blocks international or online transactions for security reasons. Call your bank and ask them to:
Allow the transaction to our merchant
Temporarily increase the daily spending limit (if needed)

Step 2: Try another payment method
If card payment keeps failing, switch to another method at checkout.

Step 3: Contact us for manual support
Still having issues? Please don't hesitate to ask our support team for help.

Payment Error Codes

80000 – Transaction Approved
Meaning: Your payment was successful.
Action: No action needed. You will receive an order confirmation.

80010 – Transaction Do Not Honour
Meaning: Your bank declined the transaction, possibly due to security concerns, cross border block, or account issues.
Action:
Call your bank (number on back of card). Tell them: "I’m making a payment, please allow it."
Ask your bank to enable cross border / online payments and lift any temporary limit.
Wait 10–15 minutes and try again, or use another card.

80011 – Refer to Card Issuer
Meaning: Your bank needs to verify something about the transaction or your card status.
Action: Call your bank, ask why the payment was blocked, and request approval. Then try again or use another card.

80012 – Payment Declined
Meaning: Your bank declined the payment. Common reasons: frozen card, wrong details, or risk flag.
Action: Check your card status (not expired/lost/frozen). Verify card details. Call your bank to remove any block. Retry or use a different card.

80013 – Transaction Not Permitted On Card
Meaning: Your card type does not support this cross border payment (e.g., corporate card, prepaid card, or domestic‑only card).
Action: Use a regular credit/debit card that supports international online payments. Or try PayPal.

80014 – Duplicate Transaction
Meaning: You already paid for this order. Another payment attempt using the same order number is blocked.
Action: Please create a new order (new basket) and pay again if needed.

80020 – Invalid Amount
Meaning: The payment amount is invalid (zero, negative, or malformed).
Action: Please contact customer support – this may be a technical issue.

80021 – Invalid Card Number
Meaning: The card number you entered is incorrect or doesn’t exist.
Action: Re-enter your 16‑19 digit card number carefully, without spaces.

80022 – Not Sufficient Funds
Meaning: Your card doesn’t have enough balance or credit limit for this purchase.
Action:
For debit cards: top up your account.
For credit cards: pay down the balance or ask your bank to raise the limit.
Use another card or payment method.

80023 – Expired Card / Wrong Expiry Date
Meaning: Your card has expired, or the expiry date you entered is incorrect.
Action: Check the MM/YY on your card. If expired, use another card. If still valid, re-enter correctly.

80024 – Incorrect PIN
Meaning: The PIN you entered for verification is wrong.
Action: Re-enter carefully. If you fail multiple times, your card may be locked – call your bank.

80025 – Restricted Card / Retain Card
Meaning: Your card is blocked by the bank due to security reasons (lost, stolen, fraud risk).
Action: Call your bank immediately. Do not keep trying – use a different card.

80026 – Invalid CVV
Meaning: The security code (CVV/CVC) you entered is incorrect.
Action: For Visa/Mastercard, use the 3 digits on the back of the card. For Amex, use the 4 digits on the front. Re-enter carefully.

80027 – Exceeds Payment Limit
Meaning: The transaction amount exceeds your card’s single‑transaction or daily limit.
Action: Call your bank and ask to increase the limit temporarily, or split the payment into smaller amounts (using multiple orders).

80028 – Invalid Account Type
Meaning: The account type (credit/checking/savings) you are using is not valid for this payment.
Action: Use a different card that supports cross border online payments.

80030 – Bank Declined
Meaning: Your bank declined the transaction for various possible reasons (frozen card, no cross border permission, risk rules).
Action: Call your bank, ask why, and request to allow the payment. Then try again or use another card.

80031 – Time Out
Meaning: You took too long on the payment page, or your network disconnected.
Action: Wait 5-10 minutes, then create a new order and complete payment promptly.

80032 – Invalid Merchant
Meaning: Your card is restricted to certain merchants only (e.g., only local stores).
Action: Try a different card or use PayPal.

80034 – Invalid Transaction Card/Issuer/Acquirer
Meaning: Card information or routing is invalid.
Action: Double check your card details. If correct, contact customer support – we’ll help investigate.

80035 – Format Error
Meaning: The payment request contains incorrectly formatted data (technical issue).
Action: Please contact our support team – we will check the data transmission.

80036 – Transaction Not Allowed
Meaning: Your bank does not allow this type of transaction. Possible reasons: no cross border payment, risk control, or geographical restriction.
Action: Call your bank to enable cross‑border payments and remove restrictions. Try again or use another card.

80038 – Transaction Not Permitted on Term
Meaning: Your bank does not allow this specific transaction at this time (e.g., time based restrictions).
Action: Call your bank to ask for the exact reason. Try another card or PayPal.

80039 – Wrong PAN
Meaning: The Primary Account Number (card number) you entered is wrong.
Action: Re-enter your full card number carefully, digit by digit.

80040 – Lost/Stolen Card
Meaning: The card has been reported lost or stolen.
Action: Stop using this card immediately. Contact your bank to get a new card. Use another card for this purchase.

80041 – Suspected Fraud / Retain Card
Meaning: The system flagged this transaction as potentially fraudulent.
Action: Call your bank, confirm that you are the genuine cardholder, and ask them to release the hold. Then retry or use another card.

80042 – Not Allow to Pay in This Website
Meaning: Your bank restricts payments to this specific website.
Action: Call your bank and ask to whitelist our merchant. Alternatively, use a different card or PayPal.

80053 – Authorisation Void
Meaning: A previously obtained authorisation was voided by your bank (risk rule, timeout, or policy).
Action: Call your bank to understand why. Once resolved, create a new order and try again.

80070 / 80071 / 80074 / 80043 – Declined by Bank Risk System
Meaning: Your bank’s automated risk system blocked the transaction (unusual behavior, blacklist, etc.).
Action: Call your bank, state that you are the real cardholder, and ask them to allow the transaction. Wait and retry, or use another card.

80072 – Declined by Bank Limit
Meaning: The transaction exceeds your card’s single‑transaction or daily limit.
Action: Call your bank to raise the limit temporarily, or split your payment into smaller orders.

80090 – Cannot Start 3D Authorised Service
Meaning: Your card or bank does not support 3D Secure, or your network/device blocked it.
Action:
Check your internet connection (switch Wi-Fi/mobile data).
Use Chrome browser.
Call your bank to confirm if 3D Secure is enabled on your card.

80091 – Cardholder Fail to Pass 3D Authorised Service
Meaning: You failed the 3D Secure verification (wrong code, timeout, or bank restriction).
Action:
Enter the SMS verification code correctly within 10 minutes.
If you never receive the code, call your bank to enable 3D Secure.
Retry after a few minutes.

80093 – 3D Authorised Service Not Completed
Meaning: You closed the verification window before completing the process, or network issues interrupted it.
Action:
Do not close the 3D Secure page during verification.
Stay within 10 minutes.
Use a stable network and retry.

80100 / 80700 – Transaction Was Not Finished80100 / 80700 – Transaction Was Not Finished
Meaning: The payment process was interrupted (page closed, network lost).
Action: Check your bank account/credit card to see if you were charged. If not charged, create a new order and try again.

80101 – Customer Canceled Transaction
Meaning: You clicked “Cancel” during payment.
Action: No problem – simply start a new payment if you still wish to buy.

10000 – High Risk Order
Meaning: Our system flagged the transaction as high risk. This can happen for new customers or unusual patterns.
Action: If you are a legitimate customer, please contact our support team with your order number and card details (last 4 digits) – we may verify and whitelist you.

20061 – Duplicate Order
Meaning: You already successfully paid for the exact same order number within the last 30 days.
Action: Do not pay again. If you need to make another purchase, please create a separate new order.

20038 – Invalid Expiry Date
Meaning: The expiry date format is wrong (should be MM/YY) or the date has already passed.
Action: Enter the expiry date as shown on your card, e.g. 05/28 for May 2028. Ensure it is a future date.

20026 – Card Number Cannot Be Empty
Meaning: You did not enter a card number.
Action: Please enter your full card number.

20171 – Invalid Secure Code
Meaning: The CVV/CVC security code is wrong (wrong length or incorrect digits).
Action: For Visa/Mastercard, enter the 3 digits on the signature strip. For Amex, enter the 4 digits on the front.

20030 – Incorrect Card Number
Meaning: The card number entered is invalid, possibly because the card has been cancelled or closed.
Action: Double‑check the number. If correct, try a different card – this one may no longer be active.

Do you have any payment question?

Contact Us support@twitterbikefactory.com