Shipping Policy
Effective Date: July 2, 2026
Introduction
This Shipping Policy constitutes a binding agreement between you and Twitter Bikes and applies to all orders placed on twitterbikefactory.com. It outlines our delivery methods, estimated timeframes, shipping costs, and related terms for product delivery. We reserve the right to update this policy at any time, and changes will take effect immediately upon posting on our website.
Order Processing & Dispatch Time
Order Cut-off Time
Orders are processed on business days (Monday to Friday, excluding public holidays). All orders placed after 17:00 PM (GMT+08:00 Hong Kong) will be processed on the next business day.
In-Stock Bicycles
For ready-to-ship in-stock models:
●Minimum handling time: 1 business day
●Maximum handling time: 2 business days
All bicycles undergo double quality inspection before dispatch to ensure product integrity.
Built-to-Order Bicycles
For custom or made-to-order bicycle models:
●Production and dispatch time: 15–25 business days
We will clearly mark the product type and estimated dispatch window on each product detail page.
Shipping Coverage & Delivery Timeframes
We offer standard international shipping to the regions listed below. Total delivery time = order handling time + transit time, and estimates exclude potential customs clearance delays.
Estimated Total Delivery Time by Region
● United States & Western Europe (UK, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Luxembourg, Denmark, Finland, Sweden, Switzerland): 17–25 business days.
● Eastern Europe (Poland, Czech Republic, Romania, Hungary, Bulgaria, Croatia, Slovakia, Slovenia, Lithuania, Latvia, Estonia, Belarus, Greece): 20–30 business days.
● Oceania & East Asia (Australia, Japan, China Taiwan, China Hong Kong): 20–30 business days.
● Southeast Asia (Thailand, Vietnam, Malaysia): 18–28 business days.
● Russia: 25–35 business days.
Remote Area Notice
Some remote or island regions may be unavailable for standard delivery. We will verify your shipping address within 2 business days after order placement. If delivery to your address is not feasible, we will notify you promptly and offer a full refund with no additional charges. For address inquiries, please contact our support team before placing an order.
Shipping Fees
We provide free standard shipping for all orders delivered to the eligible regions listed above. No additional shipping fees will be charged at checkout for standard delivery.
Import Duties & Taxes
All product prices listed on our website do not include import duties, value-added tax (VAT), customs clearance fees, or other local taxes imposed by the destination country. These charges are the sole responsibility of the recipient and will be collected by the carrier upon delivery.
If a package is returned to us due to the buyer’s refusal to pay applicable duties or taxes, the resulting round-trip shipping costs and losses shall be borne by the buyer, and will be deducted from any applicable refund.
Order Tracking
Once your order is dispatched, we will send a shipping confirmation email to your registered email address. This email will include a unique tracking number and carrier information.
You may track your shipment directly on the official website of our shipping carrier, or via the third-party tracking platform 17TRACK:
https://www.17track.net
Our primary shipping partners include reputable international carriers such as DHL, UPS, YunExpress and other certified logistics providers.
Delivery & Signature Requirements
● A signature is required upon delivery for all orders. Our carrier will notify you in advance of scheduled delivery attempts where possible.
● If the first delivery attempt is unsuccessful, the carrier will make at least one additional delivery attempt.
● If delivery remains unsuccessful after multiple attempts, the carrier will leave a pickup notice at your address with instructions and a time limit for collecting your package at a local pickup point.
Failed Delivery & Unclaimed Packages
Buyer-Responsible Delivery Failures
If delivery fails due to reasons attributable to the buyer, and the package is returned to our facility:
● Applicable scenarios include: incorrect or incomplete shipping address/phone number, inaccessible delivery address, recipient refusal to accept the package, refusal to pay import duties, or failure to collect the package within the specified time limit.
● If you request a refund, we will deduct the actual round-trip shipping costs and handling fees from your refund amount.
● If you request reshipment, you will be required to pay the additional reshipping fee before we arrange re-delivery.
Seller-Responsible Delivery Failures
If delivery fails due to our error (e.g. wrong item shipped, product damage during transit caused by our packaging), we will cover all associated costs and arrange a free reshipment or issue a full refund at your option.
Unclaimed Packages
If a package remains unclaimed at the carrier’s pickup point for more than 15 calendar days, it will be returned to our facility or disposed of by the carrier. All resulting losses and shipping fees shall be borne by the buyer.
Pre-Order Items & Shipping Delays
For pre-order products, we will arrange shipment as soon as the items arrive at our warehouse. The estimated dispatch date will be clearly stated on the product page.
Please note that estimated shipping timeframes are subject to potential delays caused by unforeseeable logistics issues such as customs clearance backlogs, extreme weather, or carrier operational disruptions. If a dispatch delay exceeds 10 business days from the originally estimated date, you have the right to cancel your order and receive a full refund before shipment. We will notify you via email in advance of any expected significant delays.
Changes to Shipping Address
It is essential to provide a complete and accurate shipping address at checkout. Once your order enters the processing or shipment stage, we are unable to modify the shipping address.
If a package is returned to us due to an incomplete or incorrect address provided by you or your authorized agent, we will contact you to arrange correction and reshipment. Additional reshipping fees will apply and must be paid by the buyer.
We also recommend providing a daytime contact phone number with every order, as carriers may need to reach you to coordinate delivery.
Contact Us
If you encounter any issues with your shipment or have questions about our shipping policy, please contact our customer support team:
Email: support@twitterbikefactory.com
Phone: +8619065128774
Service Hours: Monday to Friday, 9:00–18:00 (GMT+08:00)
We will respond to all inquiries within 24 business hours.