Shipping Policy

Effective Date: July 2, 2026

Introduction

Last Updated: July 2, 2026

Operator: HongKong Chitu International Trading Co., Limited

We offer global shipping for all our bicycles.
1. Order Processing Time: 1-2 business days.
2. Shipping Methods: Standard Express Shipping or Specialized Bike Logistics.
3. Delivery Time: 17-35 business days depending on the destination.
4. Shipping Costs: Free Shipping.
5. Tracking: Once your order ships, you will receive a tracking number via email to monitor your package.
6. Duties & Taxes: Please note that customers are responsible for any applicable local customs duties and import taxes.

1. Free Standard International Shipping: Applies only to outbound delivery of orders to eligible US, Canada, Europe, Oceania, and Southeast Asia regions listed below. No handling fee is added to the product price.
2. Tariff & Customs: Import duties, VAT, and local customs clearance fees are the buyer’s sole responsibility, not included in the listed product price, fully disclosed on all product pages before purchase. All cross-border tax costs are the buyer’s sole responsibility.
3. In-Stock Order Dispatch: In-stock items will be dispatched within 1–2 business days after payment confirmation.
4. Estimated delivery times are business-day estimates only, excluding unpredictable customs clearance delays, weather, and carrier disruptions. No guaranteed fixed delivery date is promised on any product listing. Estimated Total Delivery Time by Region: USA delivery: 17–25 business days; Eastern Europe delivery: 20–30 business days, subject to local customs clearance speed.
5. Shipping Damage Claim: Buyer must inspect package upon delivery, submit damage photos/videos within 14 calendar days after delivery to qualify for free replacement parts.
6. Return Shipping: Personal reason international return freight ~$300 USD, buyer responsible; quality defect return freight covered by our company.
7. For all pre-order bicycles (e.g., X7 Pro Carbon Road Bike, estimated dispatch date August 31, 2026) Pre-order models have a fixed estimated dispatch date displayed on each product page. If dispatch is delayed over 10 business days from the stated date, buyers hold the full right to cancel and receive a 100% refund without deductions:
7-1) Customers can apply for full free cancellation before production starts or before official dispatch without any deduction;
7-2) If actual dispatch is delayed more than 10 business days beyond the estimated date displayed on the product page, customers have an unconditional right to cancel the order and receive a 100% full refund without any fees;
7-3) We will send proactive email notification at least 5 business days in advance for any foreseeable dispatch delay exceeding 3 working days.
8. If delivery failure is caused by buyer-side reasons (incorrect address, unreachable recipient, refusal to pay customs duty, unclaimed parcel over 15 days), will deduct full round-trip shipping fees from any refund request:
8-1) All round-trip international shipping fees, customs detention fees, and handling charges will be deducted from the customer’s refund;
8-2) Estimated standard international round-trip logistics cost: 300 USD, actual cost subject to carrier real-time charge;
8-3) Reshipment service requires full pre-payment of new shipping cost before re-delivery arrangement.

We maintain daily automated synchronization of website inventory, price, and dispatch time data. All out-of-stock pre-order models will be automatically marked as unavailable in the advertising.

This Shipping Policy constitutes a binding agreement between you and Twitter Bikes and applies to all orders placed on twitterbikefactory.com. It outlines our delivery methods, estimated timeframes, shipping costs, and related terms for product delivery. We reserve the right to update this policy at any time, and changes will take effect immediately upon posting on our website.

Order Processing & Dispatch Time

Order Cut-off Time
Orders are processed on business days (Monday to Friday, excluding public holidays). All orders placed after 17:00 PM (GMT+08:00 Hong Kong) will be processed on the next business day.

In-Stock Bicycles
For ready-to-ship in-stock models:
● Minimum handling time: 1 business day
● Maximum handling time: 2 business days
All bicycles undergo double quality inspection before dispatch to ensure product integrity.

Built-to-Order Bicycles
For custom or made-to-order bicycle models:
● Production and dispatch time: 15–25 business days
We will clearly mark the product type and estimated dispatch window on each product detail page.

Shipping Coverage & Delivery Timeframes
We offer standard international shipping to the regions listed below. Total delivery time = order handling time + transit time, and estimates exclude potential customs clearance delays.

Estimated Total Delivery Time by Region
● United States, Canada, Mexico & Western Europe (UK, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Luxembourg, Denmark, Finland, Sweden, Switzerland): 17–25 business days.
● Eastern Europe (Poland, Czech Republic, Romania, Hungary, Bulgaria, Croatia, Slovakia, Slovenia, Lithuania, Latvia, Estonia, Belarus, Greece): 20–30 business days.
● Oceania & East Asia (Australia, Japan, China Taiwan, China Hong Kong, India): 20–30 business days.
● Southeast Asia (Thailand, Vietnam, Malaysia, Philippines, Indonesia, South Korea, Myanmar): 18–28 business days.
● Russia and others (Saudi Arabia, United Arab Emirates, Qatar, Türkiye, Israel, Lebanon, Serbia, South Africa, Kenya, Botswana, Colombia, Argentina, Paraguay, Bolivia, Panama, Ecuador, Uruguay, Azerbaijan, Uzbekistan, Kazakhstan, Bangladesh, Armenia, Mongolia): 25–35 business days.

Remote Area Notice
Some remote or island regions may be unavailable for standard delivery. We will verify your shipping address within 2 business days after order placement. If delivery to your address is not feasible, we will notify you promptly and offer a full refund with no additional charges. For address inquiries, please contact our support team before placing an order.

Shipping Fees
We provide free standard shipping for all orders delivered to the eligible regions listed above. No additional shipping fees will be charged at checkout for standard delivery.

Import Duties & Taxes
All product prices listed on our website do not include import duties, value-added tax (VAT), customs clearance fees, or other local taxes imposed by the destination country. These charges are the sole responsibility of the recipient and will be collected by the carrier upon delivery.

If a package is returned to us due to the buyer’s refusal to pay applicable duties or taxes, the resulting round-trip shipping costs and losses shall be borne by the buyer, and will be deducted from any applicable refund.

Order Tracking
Once your order is dispatched, we will send a shipping confirmation email to your registered email address. This email will include a unique tracking number and carrier information.
You may track your shipment directly on the official website of our shipping carrier, or via the third-party tracking platform 17TRACK:
https://www.17track.net

Our primary shipping partners include reputable international carriers such as DHL, UPS, YunExpress and other certified logistics providers.

Delivery & Signature Requirements
● A signature is required upon delivery for all orders. Our carrier will notify you in advance of scheduled delivery attempts where possible.
● If the first delivery attempt is unsuccessful, the carrier will make at least one additional delivery attempt.
● If delivery remains unsuccessful after multiple attempts, the carrier will leave a pickup notice at your address with instructions and a time limit for collecting your package at a local pickup point.

Failed Delivery & Unclaimed Packages

Buyer-Responsible Delivery Failures
If delivery fails due to reasons attributable to the buyer, and the package is returned to our facility:
● Applicable scenarios include: incorrect or incomplete shipping address/phone number, inaccessible delivery address, recipient refusal to accept the package, refusal to pay import duties, or failure to collect the package within the specified time limit.
● If you request a refund, we will deduct the actual round-trip shipping costs and handling fees from your refund amount.
● If you request reshipment, you will be required to pay the additional reshipping fee before we arrange re-delivery.

Seller-Responsible Delivery Failures
If delivery fails due to our error (e.g. wrong item shipped, product damage during transit caused by our packaging), we will cover all associated costs and arrange a free reshipment or issue a full refund at your option.

Unclaimed Packages
If a package remains unclaimed at the carrier’s pickup point for more than 15 calendar days, it will be returned to our facility or disposed of by the carrier. All resulting losses and shipping fees shall be borne by the buyer.

Pre-Order Items & Shipping Delays
For pre-order products, we will arrange shipment as soon as the items arrive at our warehouse. The estimated dispatch date will be clearly stated on the product page.

Please note that estimated shipping timeframes are subject to potential delays caused by unforeseeable logistics issues such as customs clearance backlogs, extreme weather, or carrier operational disruptions. If a dispatch delay exceeds 10 business days from the originally estimated date, you have the right to cancel your order and receive a full refund before shipment. We will notify you via email in advance of any expected significant delays.

Changes to Shipping Address
It is essential to provide a complete and accurate shipping address at checkout. Once your order enters the processing or shipment stage, we are unable to modify the shipping address.

If a package is returned to us due to an incomplete or incorrect address provided by you or your authorized agent, we will contact you to arrange correction and reshipment. Additional reshipping fees will apply and must be paid by the buyer.

We also recommend providing a daytime contact phone number with every order, as carriers may need to reach you to coordinate delivery.

Contact Us
If you encounter any issues with your shipment or have questions about our shipping policy, please contact our customer support team:
Email: support@twitterbikefactory.com
Phone: +85246183350
Service Hours: Monday to Friday, 9:00–18:00 (GMT+08:00)
We will respond to all inquiries within 24 business hours.

Compliance Statement: All shipping costs, tariff liability, pre-order dispatch timeline, and return freight rules are clearly posted on all product listing pages before checkout.

Business Operator: HongKong Chitu International Trading Co., Limited
Brand Manufacturer: Shenzhen First Technology Co., Ltd.
All legal entity names, addresses, contact numbers and emails displayed on this page are fully true and verifiable. No virtual office or unregistered contact information is used on this website.
TWITTER Bikes has no affiliation with X social media platform, as stated in the universal brand disclaimer on all website pages.

Returns & Refund Policy

Effective Date: July 2, 2026

Last Updated: July 2, 2026

At Twitter Bike Factory, we are committed to providing high-quality bicycles. If you are not satisfied with your purchase, please review our return policy below:
1. Return Window: You may request a return within 30 days of the delivery date.
2. Eligibility: Items must be in original condition, unused, and in original packaging.
3. Process:
    - Contact us at support@twitterbikefactory.com with your Order ID and photos/videos of the product.
    - Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA).
    - Please ship the item back to our designated warehouse (details will be provided in the RMA).
4. Refund: Once we receive and inspect the returned item, a refund will be issued to your original payment method within 3-5 business days.
5. Shipping Fees:
    - Defective/Wrong Items: We cover all return shipping costs.
    - Customer Remorse: Return shipping costs are the responsibility of the customer.

All shipping, return, and tariff fees are fully disclosed before checkout. No hidden charges.
1. Outbound shipping to the USA & EU is free for all orders; import customs duties & local taxes are the buyer’s sole responsibility, not included in the product listed price.
2. Free standard shipping covers outbound delivery only; return shipping cost for international orders is approximately $300 USD, fully borne by buyer for personal-reason returns (size change, change of mind).
3. Quality defect returns: * we cover all return shipping fees and provide pre-paid return labels with no extra cost for buyers.
4. All return requests must receive written approval from support@twitterbikefactory.com before shipping goods back; unauthorized returned packages will be rejected and not eligible for refund processing.
5. Import duties, customs clearance fees charged by destination country are buyer’s sole responsibility, and will not be covered or reimbursed by our store. If package is returned due to buyer refusing duty payment, round-trip logistics fees will be deducted from refunds.
6. Return window: 30 calendar days post delivery date, non-negotiable for non-quality issues. Custom-configured bicycles cannot be canceled once production starts.
7. Pre-order cancellation rules: Full free refund before production/dispatch; if dispatch is delayed over 10 business days, buyer can cancel for full refund without any deduction.

This Returns & Refund Policy applies to all orders placed on twitterbikefactory.com. It outlines the rules, procedures, and responsibilities for order cancellations, returns, exchanges, and refunds. By placing an order, you agree to the terms outlined in this policy.

If you encounter any issues with your order, please contact our customer support team first at support@twitterbikefactory.com. * We will assist you in resolving the issue promptly.

1. Order Cancellation

Before Shipment
● For in-stock orders: You may request a full cancellation free of charge at any time before the order is dispatched. No cancellation fees will be deducted.
● For pre-order items: You may cancel your order for a full refund before production begins or before the item is dispatched.
● If the dispatch of a pre-order item is delayed by more than 10 business days from the originally estimated date stated on the product page, you have the right to cancel the order and receive a full refund with no deductions.

After Shipment (In Transit)
If you request cancellation after the order has been shipped and is in transit, * we will attempt to intercept the package with the carrier.
● If interception is successful: * We will deduct the actual return logistics fee (approximately 300 USD for standard international shipments) from your refund amount.
● If interception fails: You may return the item after delivery in accordance with our return policy below.

2. Return Policy

General Return Window
You may request a return within 30 calendar days from the date of delivery. Returns submitted after this period will not be accepted, except for quality issues covered under our Warranty Policy.

Return Eligibility by Reason
2-1. Quality Defects, Wrong Items, or Shipping Damage
If the item arrives damaged, defective, or does not match your order:
● You must notify us within 30 days of delivery with photo or video evidence.
● After confirmation, * we will provide a prepaid return label or reimburse your reasonable return shipping costs.
● For quality issues that fall under our Warranty Policy and are reported after the 30-day return window, please refer to our Warranty Policy for formal claim procedures.

2-2. If customers return items for personal reasons (size mismatch, change of mind, non-quality issues):
● 1. Customer bears full international return shipping cost (estimated 300 USD for standard international bicycle return), all destination import duties and customs clearance fees generated during return shipment;
● 2. Refund amount equals product purchase price only, all return logistics expenses will be deducted from final refund after we receive and inspect returned goods;
● 3. Original complimentary shipping cost provided by our store will not be recovered or deducted from refund amount.

3. Exchange Policy

Exchange Window
Exchange requests must be submitted within 30 calendar days from the date of delivery.

Exchange Rules
3-1. Quality-Related Exchanges
If the product has a confirmed quality defect, * we will arrange a free exchange at no additional cost to you. * We will provide a prepaid return label for the defective item and cover the shipping cost of the replacement.
If the requested replacement model is out of stock, * we will offer a full refund as an alternative.

3-2. Non-Quality Exchanges
If you wish to exchange for a different model or size for personal reasons:
● The returned item must be unused, in original packaging, and in resalable condition.
● You are responsible for both the return shipping cost of the original item and the shipping cost of the replacement item (estimated 150 USD each way, total approximately 300 USD for standard international shipments).
● If the replacement item has a higher price, you will need to pay the price difference before * we dispatch the replacement.

4. Non-Returnable Items
The following items are not eligible for return or exchange:
● Custom-configured bicycles, personalized products, and special-order items once production has started.
● Items that have been used, damaged, altered, or modified by the customer, except for confirmed manufacturing defects.
● Hygiene-sensitive accessories that have been unsealed or used.
● Consumable wear parts (e.g., brake pads, tires, chains, inner tubes) that have been installed or used.
Unused, sealed accessories in their original packaging are eligible for return within the 30-day return window.

5-1. Mandatory Return Authorization Rule
No returned package will be accepted without prior written return authorization issued via support@twitterbikefactory.com. Customers must provide order number, return reason and supporting photo/video evidence to obtain official return address before shipping any products back. Unauthorized return shipments will be detained or discarded by warehouse without compensation or refund.

5-2. Return Procedure
To ensure your return is processed smoothly, please follow these steps:
5-2-1. Contact our customer support team at support@twitterbikefactory.com to initiate your return. Do not ship the item back without prior approval.
5-2-2. Provide your order number, reason for return, and supporting photos or videos as requested.
5-2-3. Wait for our support team to confirm your return eligibility and provide you with a return authorization and official return address.
5-2-4. Pack the item securely in its original packaging, including all accessories, manuals, and bundled free gifts. Seal the package properly and affix the return label if provided. If you are unsure how to pack the bicycle for return, please contact our support team for step-by-step guidance.
5-2-5. Ship the package and provide the tracking number to our support team for follow-up.

⚠️ Important Notice: Returns shipped to any address without prior authorization from our customer support team will not be accepted. * We are not liable for lost or damaged items returned without prior approval.

6. Refund Information
Refund Processing
Once * we receive and inspect the returned item and confirm it meets our return conditions, * we will process your refund within 3–5 business days. Refunds will be issued exclusively to the original payment method used for the purchase.

Refund Timeline
● Internal processing time: 3–5 business days after inspection of the returned item.
● Bank processing time: Depending on your card issuer or bank, it may take an additional 5–10 business days for the refund to appear in your account.

Late or Missing Refunds
If you have not received your refund 15 business days after * we confirm processing, please contact us at support@twitterbikefactory.com. * We will assist you in tracing the refund transaction.

Refund Amount
● For quality-related returns: You will receive a full refund of the item purchase price, and * we will cover eligible return shipping costs.
● For personal reason returns: You will receive a refund of the item purchase price, minus any applicable return shipping fees. No original shipping fee will be deducted for free-shipping orders.

7. Return Address
Our primary return warehouse is located in Shenzhen, China. All returns require prior authorization from our customer support team.

Address: 401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District
City: Shenzhen, Guangdong
Postal Code: 518110
Country: China
Return support contact: support@twitterbikefactory.com

Please note: This is an international return address. For non-quality returns, you are responsible for all international shipping costs and any applicable customs fees.

8. Improper Return Clear Liability Statement
If returned goods fail the resale standard (used, scratched, missing original packaging, removed accessories, self-modified parts), we will provide two transparent options to customers without arbitrary disposal:

1. Customer pays return shipping cost to send the item back to the original shipping address;
2. Partial refund based on product damage condition, with detailed inspection photos sent to the customer for confirmation before deduction execution.

9. General Terms
● You may submit return and cancellation requests by logging into your account on our website, or by contacting our support team via email.
● * We reserve the right to update this Returns & Refund Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date, and will only apply to orders placed after the effective date of the update. Your rights for orders already placed will remain unaffected.

10. Full Transparency Commitment
This return policy is clearly visible in the website footer, on product detail pages, and on the checkout page before payment. No hidden return charges, undisclosed deductions, or secret restrictions apply to any order. All related logistics fees, customs costs, and refund deduction rules are clearly stated without omission.

11. Identity Consistency Statement
All legal entity names, addresses, contact numbers and emails displayed on this page are fully true and verifiable. No virtual office or unregistered contact information is used on this website.

Contact Us
If you have any questions about this policy, please contact our customer support team:
Email: support@twitterbikefactory.com
Phone: +85246183350
Service Hours: Monday to Friday, 9:00–18:00 (GMT+08:00)
* We will respond to all inquiries within 24 business hours.

* Throughout this text, "we" represents the operating entity: HongKong Chitu International Trading Co., Limited, authorized distributor of TWITTER Bikes.

Business Operator: HongKong Chitu International Trading Co., Limited
Brand Manufacturer: Shenzhen First Technology Co., Ltd.
All legal entity names, addresses, contact numbers and emails displayed on this page are fully true and verifiable. No virtual office or unregistered contact information is used on this website.
TWITTER Bikes has no affiliation with X social media platform, as stated in the universal brand disclaimer on all website pages.