Contact Us – Official Support Channel

All contact information below matches our business registration documents, Google Merchant Center identity records and authorization files for full transparency.

Legal Operating Entity

HongKong Chitu International Trading Co., Limited (Authorized Global Distributor of TWITTER Bikes & Cyctrac®)

Sales Office Address (Hong Kong Business Registration Address)

Rm 7A10, 14/F, Witty Commercial Building, 1A-1L, Tung Choi Street, Mong Kok, Kowloon, Hong Kong

Global Return Warehouse Address (For All Return & Warranty Parts Delivery)

401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District, Shenzhen, Guangdong, China 518110.
* All returns require prior written return authorization from support team; unauthorized returned packages will be rejected. *

Support Contact Details

Official Service Email: support@twitterbikefactory.com
Service Phone: +85246183350 (Verifiable)
Official Working Hours: Monday to Friday, 9:00 – 18:00 (GMT+8)
Response Promise: All email inquiries will be replied within 24 business hours; warranty claims will be processed within 48 business hours.

Required Pre-Notice for All Customer Requests

1. All return, exchange, refund applications must submit order number + photo/video evidence for official approval before shipping goods back; unauthorized returned packages will be rejected per our Return Policy.
2. All warranty claims require valid order proof (original purchase record from twitterbikefactory.com only; second-hand resale orders are not covered under warranty).
3. Pre-order dispatch delays, customs duty, shipping cost disputes must include full order ID for targeted support resolution.

Common Support Service Categories

1. Pre-order consultation, product parameter, size, shipping & tariff inquiry
2. Order cancellation, return, exchange & refund application
3. Manufacturing defect warranty claim & spare parts replacement
4. Brand authorization, business cooperation & wholesale cooperation
5. Website & payment technical support

Brand Disclaimer Reminder

TWITTER Bikes / Cyctrac® is a bicycle brand owned by Shenzhen First Technology Co., Ltd. This contact channel only handles bicycle product business, irrelevant to X (formerly Twitter) social platform customer service.

Notice for Google Shopping Compliance: All business name, address, and contact data on this Contact page are identical to records submitted in Google Merchant Center identity verification. No virtual office or unregistered contact information is used on this website.

Click to download verification documents: Brand Authorization Letter (Shenzhen First → HongKong Chitu) | Shenzhen First Technology Business License | HongKong Chitu International Trading Co., Limited Registration Certificate | Cyctrac Trademark Registration Document | PayPal No Complaint Proof | Airwallex No Complaint Proof | HongKong Chitu International Trading Co., Limited Electricity Bill as Proof of Address | Showroom | Warehouse | Office | Production Workshop